Thursday, September 26, 2019

TSA at Lambert - St Louis Airport

TSA.  Three letters that make many cringe when they think about going to the airport.  But, it’s not always bad and this is one of those feel good stories you rarely hear.  Mama Cass and I travel a lot and there is no “one size fits all” at TSA entry points across the country.  Each location has its own way of handling service animals.  We have TSA Pre-check so that makes things easier.

Last week, at Lambert – St. Louis I took Mama’s leash off and put her in sit-stay. I walked through screening then called her through the magnetometer. Her collar set it off so we had to go back and do it again without her chain collar.  I walked through and the young TSA man, without waiting for me, looked at Mama and waved her to come through. She looked at me and then walked through, not setting off any alarm.  It was then the TSA man realized he had waved through a dog. He had been on automatic, waving passengers through and didn’t even think about what he did.  He was so happy and amazed he had to tell the other workers.

Today, we were at the airport and at the TSA Pre-area.  Same young TSA agent.  He saw Mama, greeted her by name, and had his co-workers come over to watch.  [It was 0730 and no one else was around].  We did the usual drill and after I walked through he looked at Mama and waved her through and, of course, she walked through.  He was so proud of himself and the rest of the TSA crew were high-fiving and celebrating.

I’ve said it before, it’s the little things in life.  That young man and his co-workers were just starting their day and I’m sure they dealt with more than one surly customer before they went home.  But for those few moments, they met a cool dog and had a fun experience.