I'm in Kansas City all week for meetings in the National HQ, and for the Council of Administration committees and meetings. Today I, along with the other Chair Officers and key employees, spent the day calling Posts around the country. It was a mini-telethon to let them know we appreciate all the things they do and we are here to help them succeed in the future.
The fun part was the interaction with the folks who answered the phones. Apparently I sound like a telemarketer and on a few occasions I was told they weren't buying what I was selling! I thought about my pitch and quickly changed what I said and how I said it. The results were much better.
There is no greater feeling than to have someone thank you profusely for thinking about them and calling to see how they were doing! The enthusiasm came through loud and clear and more than once the people said they couldn't wait to tell the other Post members that a NATIONAL OFFICER called and wasn't even upset. :-) One Post Commander, upon learning that I would be at his upcoming Department Council meeting, told me that he had never been to one before but he was planning to go to this one just to shake my hand.
The power of the personal touch ... you never know when you are going to make someone's day just by reaching out and saying "hello."
